AIR Solutions ("AIR Solutions," "we," "us," or "our") provides AI receptionist, call handling, appointment scheduling, follow-up, messaging, and related business automation services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, use our services, request a demo, or opt in to receive text messages from us.
Information We Collect
We may collect the following categories of information:
- Contact information: name, business name, email address, phone number, and mailing or service area information.
- Account and service information: service preferences, calendar availability, customer relationship management details, appointment information, support requests, and business workflow details you provide.
- Call and message information: call recordings, transcripts, caller ID, message content, message delivery data, and notes created through our AI receptionist and support workflows.
- SMS consent information: mobile phone number, opt-in status, consent source, consent timestamp, opt-out status, and related records needed to document and honor your messaging preferences.
- Payment and billing information: billing contact details, subscription details, invoices, and limited payment-related information processed by our payment providers.
- Website and device information: IP address, browser type, device identifiers, pages viewed, referral source, and similar analytics or security information.
How We Use Information
We use personal information to:
- Provide, configure, maintain, and improve AIR Solutions services.
- Answer calls, qualify leads, schedule appointments, send summaries, and support customer workflows.
- Send service, support, account, appointment, demo, billing, follow-up, and promotional communications when permitted by your consent and applicable law.
- Respond to questions, provide customer support, and troubleshoot issues.
- Protect our services, prevent fraud, maintain security, and enforce our agreements.
- Comply with legal, regulatory, carrier, and industry requirements.
SMS Privacy and Mobile Opt-In Data
Text messaging originator opt-in data and consent will not be shared with any third parties, affiliates, or lead generators for marketing or promotional purposes. We do not sell, rent, or transfer mobile phone numbers, SMS consent records, or SMS opt-in data for marketing or promotional purposes. We may share mobile information with vendors that help us deliver and manage SMS or MMS messages, but only as needed to provide the messaging service and not for their own marketing.
How We Disclose Information
We may disclose personal information in the following limited circumstances:
- Service providers: vendors that host our website, provide communications, payment processing, analytics, security, customer support, and other business operations.
- Business integrations: calendar, CRM, dispatch, phone, email, and other systems you authorize us to connect with AIR Solutions.
- Legal and safety purposes: when required by law, legal process, regulators, carriers, or to protect rights, safety, security, and service integrity.
- Business transactions: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.
- With your direction or consent: when you ask us to share information or authorize a specific disclosure.
These disclosures do not allow third parties or affiliates to use your mobile phone number, SMS opt-in data, or SMS consent records for their own marketing or promotional purposes.
Cookies and Analytics
We may use cookies, pixels, logs, and similar technologies to operate the website, understand how visitors use it, improve performance, and support marketing or security functions. You can adjust cookie settings through your browser, although some features may not work properly without certain cookies.
Retention
We retain personal information for as long as needed to provide services, maintain business records, comply with legal and carrier requirements, resolve disputes, enforce agreements, and honor opt-in and opt-out records. SMS opt-out records may be retained so we can prevent unwanted messages.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
- SMS: You may opt out of text messages at any time by replying STOP to any AIR Solutions text message. You may reply HELP for help.
- Email: You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us.
- Access and correction: You may contact us to request access to, correction of, or deletion of personal information, subject to legal and operational limits.
Children's Privacy
AIR Solutions is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact AIR Solutions at support@airsolutions.com or (469) 838-5504.